Patient Accounts

Hospital Billing and Account Support

The Patient Accounts team can help patients understand hospital statements, insurance processing, outstanding balances, and available payment options.

Before Contacting Patient Accounts

Have the following information available:

• Patient name and date of birth
• Account or statement number
• Date of service
• Current insurance information
• A copy of the bill or explanation of benefits in question

Understanding Your Statement

A hospital statement may show charges for services, payments made by an insurer, contractual adjustments, and the remaining patient responsibility. Separate bills may be issued by independent physicians or other professionals involved in care.

An insurer’s explanation of benefits is not a bill. It explains how a claim was processed and what amount, if any, may be owed by the patient.

Insurance and Account Updates

Patients should promptly report changes or corrections to insurance coverage, mailing addresses, or other account information. If a claim appears to have been processed incorrectly, contact the insurer and the hospital’s Patient Accounts team for clarification.

Payments and Financial Assistance

Contact Patient Accounts to ask which payment methods are accepted and whether payment arrangements or financial-assistance programs are available. Eligibility requirements and supporting documentation may apply.

Questions About a Bill

Before making a payment, request an explanation if a charge, insurance adjustment, or balance is unclear. Do not send sensitive medical, insurance, or payment information through unsecured email or web forms.